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Last updated: 19 October 2026

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1. Who we are

 

You Align provides personal assistant, paperwork and life administration support to individuals, including support during life changes and transitions.

For the purposes of data protection law, You Align is the data controller responsible for the personal information collected and used in connection with this website and our services.

Contact details

Business name: You Align
Email: hello@youalign.co.uk

Website: www.youalign.co.uk

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2. What personal information we collect

 

We may collect and process the following information:

• Contact information: your name, email address, telephone number and any other contact details you provide.

• Enquiry information: details of your enquiry and the information you include in messages submitted through our website contact form or sent to us directly.

• Client information: information reasonably necessary to provide our services, which may include correspondence, documents, personal circumstances and details relating to the administrative tasks you ask us to undertake.

• Technical information: limited information about your visit to our website, such as your IP address, browser details and cookie information, where collected through Wix or other website technologies.

Please do not include confidential, financial or sensitive personal information in the website contact form unless it is necessary to your initial enquiry. We can discuss an appropriate way to share further information if we agree to work together.

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3. How we collect your information

 

We collect personal information when you:

• Complete and submit our website contact form.

• Contact us by email, telephone or other communication methods.

• Engage You Align to provide services.

• Provide documents or information necessary for us to carry out agreed work.

• Visit our website, where certain technical information or cookies may be collected.

 

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4. How we use your information

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We use personal information to:

• Respond to enquiries and requests for information.

• Assess whether our services are suitable for your needs.

• Provide and manage agreed services.

• Communicate with you about your enquiry or work in progress.

• Maintain appropriate business records and deal with payments or invoicing where applicable.

• Protect our business, prevent misuse and comply with legal or regulatory obligations.

• Maintain and improve our website and its security.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

 

 

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5. Our lawful basis for processing

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We process personal information under one or more of the following lawful bases, as appropriate:

• Legitimate interests: to respond to enquiries, manage our business, maintain communications and provide or develop our services, where these interests are not overridden by your rights and interests.

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

• Legal obligation: where we need to retain or disclose information to comply with the law.

• Consent: where we rely on your consent for a particular purpose, such as certain optional cookies or marketing activities.

Where we handle special category information, such as health information, we will identify an additional lawful condition where required by data protection law.

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6. How we store and protect your information

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We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Information may be held in email accounts, electronic documents, business systems and securely stored paper records, as appropriate to the services provided.

Our website is hosted through Wix. Information submitted through the website may be processed or stored by Wix and its service providers in accordance with their applicable terms and privacy arrangements.

No method of electronic transmission or storage is completely secure. We take reasonable precautions but cannot guarantee absolute security.

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7. Who we share your information with

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We do not sell your personal information.

We may share information where necessary with trusted service providers, such as our website host, email provider, IT support provider or professional advisers, where they need the information for their role.

Where necessary to carry out work you have requested, we may share relevant information with a third party, such as an organisation you have asked us to contact on your behalf. We will do so appropriately and, where required, with your authorisation.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Some service providers may process information outside the United Kingdom. Where this occurs, we will take steps to ensure that any transfer is made in accordance with applicable data protection requirements.

 

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8. How long we keep your information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records and meeting legal obligations.

If you make an enquiry but do not become a client, we will generally retain relevant information for up to 12 months after our last meaningful contact, unless we need to keep it for longer for a legitimate reason.

For clients, we will retain relevant records for an appropriate period after our work ends, taking account of legal requirements, potential claims and our business record-keeping needs.

Information will be securely deleted or destroyed when it is no longer required, subject to any applicable retention obligations.

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9. Your data protection rights

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Under applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing.

• Request transfer of certain information to you or another organisation, where applicable.

• Withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions.

To exercise your rights, please contact us using the email address provided in this policy.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at https://ico.org.uk/ if you are concerned about how your personal information has been handled.

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10. Cookies and website analytics

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Our website is hosted by Wix, which may use cookies and similar technologies to support essential website functions, security and performance.

Depending on the features enabled on our website, additional cookies or technologies may be used for analytics, embedded content or other purposes.

Where required, we will ask for your consent before using non-essential cookies. You can also manage cookies through the available website settings and your browser.

For more information about the cookies actually used on our website, please consult the cookie information and settings made available through our Wix website.

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11. Links to other websites

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reading their privacy policies before providing personal information.

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12. Changes to this policy

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We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. The latest version will be published on this page, together with the date of the most recent update.

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13. Contact us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact You Align using the business email address provided on our website.